Refund policy

The policy

There is no partial refund, no restocking fee and no deduction for days used — you get the whole charge back. Your price and billing interval are on your order form; see the terms.

How to ask

Email hello@haulapp.co. To make it quick, include one of:

• your company name or workspace name, or
• the email address you pay with, or
• the invoice number from the charge.

That is the whole process. No form, no ticket number, and nothing to return — the product is software and there is no physical item to ship back. A person reads the email and issues the refund.

After the refund

The refund goes back to the card or bank account you paid from, via Stripe. We issue it as soon as we read the email; how long it takes to show on your statement is your bank's business, not ours — usually a few business days for a card, longer for ACH.

Your subscription is cancelled so it cannot renew. Your records do not vanish. The workspace goes read-only and stays available for 60 days so you can export your customers, jobs, orders, tickets, photographs, invoices and audit trails — or ask us and we will produce the export for you at no charge. Only after that window is it deleted, on the schedule in the privacy policy.

We will not hold your own delivery records hostage over a refund. If a general contractor disputes a load you ran while you were a customer, you should still be able to produce the ticket.

After 30 days

Past the window we do not refund a period that has already run, but you can cancel at any time so it does not renew again. Your workspace stays live to the end of the period you paid for, then goes read-only with the same export window.

If you are mid-term on an annual plan and your operation has genuinely changed — you sold the trucks, you merged, you shut down — email us. We would rather talk about it than have you dispute a charge.

Mistakes, at any date

These are not refund requests, they are errors, and we fix them whenever you notice — the 30-day window does not apply:

• a duplicate charge;
• a charge on an account that is not yours;
• a renewal after you had already told us you were cancelling;
• a charge at the wrong amount, or for more seats or trucks than your order form says.

Email hello@haulapp.co with the invoice number and we will correct it.

Cancelling vs refunding

They are different things, and you may want either or both:

• Cancelling stops future renewals and leaves the current period running. Nothing is reversed.
• Refunding reverses a charge that has already happened, and cancels the subscription with it.

Both start with an email to hello@haulapp.co, and neither requires a phone call.

Setup and migration work

If your order form includes one-off work — importing years of records out of a legacy dispatch system, setting up your rates and sites, training your office — that work is quoted separately and is refundable only to the extent it has not been done when you ask.

In plain terms: the subscription is refundable without question; a migration we already ran is not. We will tell you what has been completed and refund the rest, with the numbers, rather than making you argue about it.

Chargebacks

If you do not recognise a charge, please email us before disputing it with your bank. HaulApp is sold by DEV360 LLC, so the name on your statement may be the company rather than the product — that is usually the whole explanation.

A dispute takes weeks and costs both of us; an email takes a day and ends with the same money back in your account. We have not refused a refund inside the window.

Contact

Refunds, billing questions and invoices: hello@haulapp.co. See the contact page for what to include, or read the terms of service.